Frequently Asked Questions

Everything you need to know about your hearing health journey.

Do I need a prescription to purchase hearing aids from Shop Omni Hearing?

No, we specialize in high-quality Over-the-Counter (OTC) hearing aids that do not require a medical prescription or professional fitting to purchase.

How long does shipping take within the USA?

We offer standard shipping across the United States, which typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 45-day risk-free trial period. If you are not completely satisfied with your purchase, you can return the device for a full refund within 45 days of delivery.

Are your hearing aids covered by a warranty?

Yes, all Shop Omni Hearing devices come with a standard 1-year manufacturer's warranty covering defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Affirm or Klarna.

How do I know which hearing aid model is right for me?

Our devices are designed for adults with perceived mild-to-moderate hearing loss. You can use our online hearing assessment or contact our support team for a personalized recommendation.